Q: Why do I keep getting disconnected?

A: Many times a modem initialization string will fix this problem. You can search for your modem type in the initialization string table and use the appropriate initialization string for your modem.

Other times this problem occurs if you have a poor telephone connectivity and your telephone line cannot handle the communication speed between your modem and the Cyberonic POP. This may be solved by slowing your modem speed.

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Q: Does Cyberonic have dial-up access coverage in my area?

A: Currently, Cyberonic has coverage in over 500 cities nation wide. Please review our dial-up access coverage listing to find a location that you can dial in to locally.

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Q: I have 56Kbps modem, does Cyberonic support 56K modems?

A: All of our lines are 56K V.90, delivering up to 56Kbps. In order to receive maximum speed you must make sure you download the latest V.90 upgrade (usually free from your modem vendor).  The connection speed could vary based on your distance from your telephone company switch, quality of telephone lines in your local area, or telephone wiring in your building. Generally, users with the most current version of 56K V.90, will experience connection speed between 38Kbps and 53Kbps.

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Q: Why is my 28.8 or 33.6 Modem Connecting at 57,600 (or 115,200)?

A: Your modem is NOT communicating with the remote modem at 115,200 bps! What you are seeing is the speed your PC is talking to your modem, not the speed your modem is communicating with the remote modem.

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Q: Which COM port should I use for my modem?

A: If you are installing a modem in to your system, you must make sure you are choosing a COM port that will not conflict with other components in your system. Since every system is configured differently, you should refer to your computer's reference manual or technical support to decide the right COM port for your modem.

Choosing the wrong COM port could cause unpredictable problems, some of these problems include: Slow connection and frequent disconnections. Sometimes the system will connect, but then it will lock-up and must be rebooted. This typically occurs while the modem is receiving a large graphic or the mouse is being moved while the modem is receiving or transmitting data.

Modems installed on COM3 can often run at slow speed as
a result of sharing addresses with a serial mouse installed on COM1. On some systems COM4 is used by some high performance graphic cards and may cause conflict if you try to use this port for your modem.

Usually, it is best to chose COM2 port for your modem.  First, you must disable your COM2, to ensure that your system will not find COM2. Then install your internal modem. For external modems you must re-enable your COM2 and install your external modems.

If this set of instructions did not enable you to connect, or you have been disconnected, please call Technical Support at (888)-9-CYBER-2, or email us at info@1699.com.